Ombudsman, Office of the City Administrator, Office of the Deputy Mayor for Education

The Government of the District of Columbia is seeking an Ombudsman for the Office of the Deputy Mayor for Education within the Office of the City Administrator. The Office of the Deputy Mayor for Education is responsible for providing District residents with professional assistance in problem resolution and accurate, timely communication regarding public education issues and will also identify trends and potential problems, making frequent reports to the Mayor and other appropriate officials to contribute to policy reviews and changes that are needed to improve the delivery of educational services.

The incumbent of this position will be responsible for providing a confidential, informal, impartial, neutral, and non-adversarial alternative for resolution of problems and concerns of District residents, including employees of DC Public Schools that arise in and around the institutions of public education. The incumbent resolves complaints, problems, and concerns regarding public education through informal means, consultation, negotiation, and mediation. The incumbent oversees and evaluates customer and outreach service activities to measure the achievement of program objectives and the effectiveness of methods. The incumbent coordinates with other District government offices directing communication with the public, as well as with the CapStat Office and evaluates performance in the program areas. The incumbent maintains a record of all calls and complaints received and conducts an analysis of the nature and frequency of these communications, highlight trends and suggest solutions to emerging problems. The incumbent is responsible for all administrative aspects of the office, including oversight of budget and personnel.

The ideal candidate will possess a bachelor’s degree in Education or Public Policy or a related field from an accredited university or college, and have at least one (1) year of specialized experience at the next lower grade level and expertise in applying relevant laws, statutes and regulations associated with educational programs, as well as experience in managing personnel and resources. A combination of public and private sector experience is a plus.

Salary Range for the Position: $92,700 - $139,050

This position requires that the selected individual become a domiciliary of the District of Columbia. The selected individual must either: (1) be a domiciliary of the District of Columbia at the time of appointment and maintain such domicile during the period of the appointment; or (2) become a domiciliary of the District of Columbia within 180 days of the date of the appointment and maintain such domicile during the period of the appointment.  

Interested individuals should remit a cover letter addressing the satisfactory requirements of the position, as well as a resume and salary history to:

Ms. Arnita Bonner-Evans
Human Resource Specialist
DC Department of Human Resources
441 4th Street, NW, Suite 310S
Washington, DC  20001

Or by email.

ONLY INDIVIDUALS WHO MEET MINIMUM QUALIFICATIONS WILL BE CONTACTED.

In accordance with the DC Human Rights Act of 1977, as amended, DC Official Code § 2-1401.01 et seq., (Act) the District government does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

SALARY REDUCTION OF REEMPLOYED ANNUITANTS: An individual selected for employment in the District government on or after January 1, 1980, who is receiving an annuity under District government civilian retirement system, shall have his or her pay reduced by the amount of annuity allocable to the period of employment. EOE